Terms & Conditions

Services and Scope

• Strela Consulting Group ("Company," "we," "us") provides menu pricing optimization consulting services ("Services") to restaurant clients ("Client," "you"). Services include menu audits, strategic redesigns, ongoing consulting, and related advisory services as outlined in individual service agreements.

• All Services are performed based on the specific scope of work defined in your signed proposal or service agreement. Any additional work beyond the agreed scope will require written approval and may incur additional charges.

Payment Terms

• Payment Methods: We accept checks, ACH transfers, and credit cards. A 3% processing fee applies to credit card payments.

• Late Payments: Invoices are due within 30 days. A 1.5% monthly service charge applies to overdue balances. Services may be suspended for accounts more than 60 days past due.

Confidentiality and Data Protection

• We maintain strict confidentiality regarding all client information, including but not limited to financial data, operational details, proprietary recipes, supplier information, and business strategies. This confidentiality obligation continues indefinitely beyond the completion of Services.

• Client data is used solely for the purpose of providing agreed-upon Services. We do not share client information with third parties without written consent, except as required by law.

Intellectual Property and Work Product

• Our Proprietary Methods: Strategic Menu Partners retains all rights to our consulting methodologies, analytical frameworks, software tools, and general industry knowledge.

• Client-Specific Deliverables: Reports, recommendations, and analyses created specifically for your business become your property upon full payment. However, we retain the right to use anonymized data and general insights for future client work and industry research.

• Client Information: You retain all rights to your proprietary business information, recipes, and operational data shared with us during the engagement.

Performance and Results

• While we use proven methodologies and industry best practices, consulting results depend on numerous factors including market conditions, implementation quality, and external circumstances beyond our control. We do not guarantee specific financial outcomes or performance metrics.

• Our recommendations are based on analysis of available data and industry expertise. Actual results may vary based on implementation, market conditions, competition, and other factors.

Limitation of Liability

• Strela Consulting Group's total liability for any claims arising from our Services shall not exceed the total amount paid by the Client for the specific engagement giving rise to the claim.

• We are not liable for indirect, consequential, or special damages, including but not limited to lost profits, business interruption, or loss of business opportunities, even if we have been advised of the possibility of such damages.

Client Responsibilities

• Information Accuracy: You are responsible for providing accurate, complete, and timely information necessary for us to perform the Services effectively.

• Implementation: You are responsible for implementing our recommendations. We are not responsible for implementation failures or modifications to our recommended strategies.

• Compliance: You remain responsible for compliance with all applicable laws, regulations, health codes, and licensing requirements.

Termination

• By Client: You may terminate ongoing services with 30 days' written notice. Completed work and expenses incurred through the termination date remain payable.

• By Company: We may terminate services with 30 days' written notice or immediately for non-payment, breach of agreement, or if we determine we cannot effectively serve your needs.

• Project-Based Services: Cannot be terminated once begun without full payment for work completed to date.

Modifications and Changes

• Changes to the scope of work must be agreed upon in writing and may result in adjusted timelines and fees. Rush requests or expedited timelines may incur additional charges.

• These Terms and Conditions may be updated periodically. Clients will be notified of material changes, and continued use of Services constitutes acceptance of updated terms.

Dispute Resolution

• Any disputes arising from these Terms or our Services shall be resolved through binding arbitration in Tampa, Florida, under the rules of the American Arbitration Association. Florida law governs these Terms.

• Before initiating formal proceedings, both parties agree to attempt resolution through direct negotiation for a period of 30 days.

Force Majeure

1. Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, pandemics, or other unforeseeable events.

Independent Contractor Relationship

• Strela Consulting Group operates as an independent contractor. This agreement does not create an employment, partnership, or joint venture relationship.

Severability

• If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.